Provide public education to Pierce County residents on 911 services.
The 911 Program Office provides long-term planning and support to the Public Safety Answering Points (PSAPs) of Pierce County. This is accomplished through coordination of networking and equipment resources with vendors, PSAPs, network service providers, wireless carriers, geographic information systems and spatial services, cyber-security information and monitoring vendors. The Program is also responsible for the maintenance and updates to the Master Street Address Guide, which is a crucial component in the proper routing of 911 calls to the correct 911 call center.
The Program Office staff also participate on multiple committees that serve to set the technical and operational standards for PSAPs both within the State of Washington and across the nation.